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New City Church COVID-19 FAQs
May 28, 2020

New City Church COVID-19 FAQs

New City Church

New City Church and Coronavirus

Frequently Asked Questions

(Updated 5/8/2020) 

We know that COVID-19 is around to stay. Does New City have a plan for the coming months? 
We have developed a phased plan to guide our decisions about gathering moving forward. Read more here

Why has New City canceled our physical gatherings?    

This decision was not made lightly. We're saying no to gathering in our building in the short term so that we may say yes to the well-being of our city in the long term for two reasons: 

WISDOM: We are following the expert guidance of our state and local officials, the CDC, and health departments. There are those in our community who are particularly at risk for the virus. It is for those individuals that we exercise caution and do what we can do to mitigate the spread of the disease.  

THE GOOD OF OTHERS: We are a community of Christ followers, and as a community, we must care for one another. Whatever we can do to lessen the effects of this pandemic, we want to do. Our call to love our city sometimes doesn’t look like you’d expect—sometimes it looks like closing our physical doors temporarily so we can protect our neighbors from harm.  

What about other events and gatherings at New City?   

We have developed a phased plan to guide our decisions about gathering moving forward. Read more here. New City enters the Purple Phase on May 29, 2020. In this phase there are no gatherings inside New City's facilities.

How can I stay up to date on new developments and changes as New City makes them? 

As a church community, we are committed to keeping you informed. Our team works hard behind the scenes to keep our website and social media channels up to date, and should important developments occur that need to be shared, we will send church-wide email communications. The best way to stay informed is to make sure your profile in New City Center is up to date. You can easily review your profile and settings at 


How do I access New City Online services? 

Please save the links below so you can join New City Online and share them with others who are looking for an online worship service. 

If you'd like to chat with us during the service, join us on Facebook or YouTube! 

New City Online broadcasts at 9:00 am, 10:30 am, and 5:00 pm on Sundays, as well as on-demand throughout the week.  

Within the state of North Carolina's and Mecklenburg County's COVID-19 guidance, faith-based organizations are still allowed to record or livestream services, provided that they abide by the restriction of 10 or fewer people physically on-site while practicing proper social distancing protocols. We are abiding by these guidelines as we record.


Do you have resources for kids?

We do! Our NextGen team has been working hard to connect with our kids and students. Visit for a list of available resources and also check out our Sunday Experience (linked on that page) each week for a guide for kids. There are also new videos for students and kids going up regularly on our NextGen YouTube channel. If you have any questions, reach out to us at


What about offering? 

If you would like to set up online giving, this is a great time to do so. We have instructions for setting up recurring giving or you can give a one-time gift at 


What about my Community Group? Can we still meet? Can we watch the Sunday service together?

We believe that people are made for community, and we are passionate about the value of studying, struggling, and serving together, especially in uncertain times. Groups are encouraged to use safety precautions and love one another well when choosing to gather. Online groups are a great option for many groups. If you need help learning what to do, please let us know.


How can I help serve those who are impacted locally?  

What an opportunity we have right now to be the hands and feet of Jesus to a worried world. Check in on those around you. Ask the vulnerable people in your life and on your street if they need anything or if you can run an errand for them. Our Serve team and leadership continue to identify ways to serve in our city. They are posting those opportunities regularly here.


What about New City’s Global Serve trips for 2020?  

Our Global Serve teams have assessed health conditions abroad and travel recommendations for the coming months, and have chosen to cancel New City’s Global Serve Mission Trip that was scheduled in May. We will be using the Department of State’s and the Centers for Disease Control’s Travel Advisories as a reference to evaluate plans for our Fall trip, currently scheduled for October. If you have questions, feel free to contact our Serve Team at   


So many people are afraid. As Christ followers, how does New City recommend we respond in these uncertain times? 

Throughout Scripture, we are reminded of the fact that God is in control (Luke 12:22-26). As Christ followers, we are called consistently to trust in his power and wisdom. In this way, we are able to practice caution without being consumed by fear or panic. Second, Scripture calls us to actively and consistently participate in the practice of prayer (Phil. 4:6-7). Prayer is the most powerful way we can impact this situation globally as a community, and there are many things we can pray for. Pray for those impacted by the virus, both those who are sick and their loved ones; pray for healing, for peace, for access to quality medical care. Pray for the medical professionals who are treating them and for the scientists who are working quickly to develop drugs to treat the disease, that they will be given the resources and the wisdom they need to respond well. Pray that doors will be opened to the hope of Christ for those faced with overwhelming fear or loss as a result of this crisis. 

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New City Church

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