New City has canceled all physical gatherings through the month of May.

COVID-19 Financial Relief Resources
April 27, 2020

COVID-19 Financial Relief Resources

New City Church

As the spread of COVID-19 continues to impact many individuals and families, we want to help. This resource has been created to help those who are experiencing financial hardship.

Currently, there are a number of measures being considered to help families financially over the coming weeks. For a summary of those items, see the “Local Resources” sections below. People who anticipate having trouble making payments should review the “Steps To Take” list below.

Steps to Take if You’re Concerned About Paying Bills


  • If you haven’t looked at a budget in a while, now’s the time to do so. Every Dollar is a great free app to use to get a budget together.
  • Get clarity from your income sources as to what the reality will look like over the coming weeks.
  • Cut spending to bare necessities. If you can’t pay all of your bills, Dave Ramsey recommends you spend your money on these four items first and in this order:
    • Food 
    • Utilities 
    • Shelter 
    • Transportation

Defer Payments

  • If you’re still not able to cover all of your expenses, identify payments that can be deferred:
    • Call creditors to explain your situation. You can ask for temporary relief on your monthly payments. If you offer to still send some money, even if it’s a smaller amount than your typical payment, they might be more willing to work with you.
    • If you have federal student loans, you can forbear (interest accrues) or defer (interest doesn’t accrue on subsidized federal loans) your loan payments.
    • For student loans, use this questionnaire to understand what options are available to you.
  • If you’re paying extra on debt(s) right now and have less than one to two months’ worth of expenses in an emergency fund, it might not be a bad idea to temporarily stop extra payments and then restart them once things settle down.
  • Enroll for health insurance, if you can.
  • Use this week to get a game plan together and gather information, as there may be more changes coming.

Local Resources: Food


Matthews Help Center:
Until further notice, MHC will only be offering curbside pickup from their food pantry. For food assistance (serving zip codes 28104, 28105, 28226, 28270 and 28079), please call ahead to schedule curbside pickup. (704) 847-8383.

Common Heart:
Common Heart serves hungry families in Union County. Contact information: (704) 218-9060, 

Loaves & Fishes:
Loaves and Fishes helps individuals and families who are experiencing a short-term crisis and need access to nutritious groceries. Loaves & Fishes has emergency food pantries located throughout Mecklenburg County where families can select a week’s worth of groceries. Church can make referral by calling (704) 523-4333. Referral is for emergency food available once every 8 weeks.

Local Resources: Rent & Utilities

Crisis Assistance Ministry:
Crisis Assistance Ministry is currently closed, but they have information for people about the suspension of utility disconnections, foreclosures and evictions due to the impact of COVID-19 on their website.

Local Resources: Community Needs

Families Forward Charlotte:
Comprehensive list of resources and help during COVID-19 in Charlotte, including: Temp work, Food, Education, Health, Transportation, Financial

Commonwealth Charlotte:
For resources for managing finances during COVID-19.

NC 2-1-1:
Information and referral service provided by United Way of North Carolina. Families and individuals can call 2-1-1 24 hours a day, seven days a week to obtain free and confidential information on health and human services and resources within their community.

Local Resources: Health

Atrium Health:
Behavioral health call center available 24/7 open to anyone: 704-444-2400 or 800-418-206

Matthews Free Medical Clinic:
MFMC provides free, quality healthcare to low income, uninsured patients in Mecklenburg and Union Counties. They are accepting people who have lost jobs due to COVID-19 Crisis. It is not a walk-in clinic. In order to verify the residential and financial requirements are met, patients must go through a new patient screening prior to receiving services from the clinic. The application form can be accessed online.

Local Resources: Immigrant & Refugees

Refuge Hotline: Immigrants and refugees can find support by TEXTING 980-263-9334 in their native language. 


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